Ordering Process for Memorial Jewellery

1. Place Your Order
   Simply place your order on our website and choose your preferred metal, design, and any optional engraving. Engraving can be added for an additional £39, with up to 25 characters available. Please email us with what you would like engraved.

2. Receiving Your Collection Kit
   Once your order is confirmed, we’ll send you a collection kit directly to your address.
   The kit includes:

   • A small plastic spoon (we typically require one spoonful of ashes for each jewellery piece)

   • A ring sizer (if applicable)

   • A labelled bag for the ashes or hair

   • An order confirmation form and pen

   • A Freepost return padded envelope for safe and easy return

3. Sending Back Your Kit
   Once you’ve placed the ashes or hair in the labelled bag, simply use the Freepost envelope provided to return the kit to us.

4. Crafting Your Jewellery
   As soon as we receive your materials, our skilled jewellers will begin handcrafting your piece with care and respect.

   • Sterling Silver items: Approximately 3–4 weeks

   • Yellow or Rose Gold items: Approximately 7–9 weeks

5. Updates & Delivery
   You’ll receive an email notification once we have received your ashes or hair, and another when your finished piece is ready for dispatch.

Each memorial jewellery piece is created with the utmost respect, ensuring your loved one’s memory is beautifully preserved.

• Exterior width of 5mm
• Exterior height of 38mm
• Exterior depth of 5mm
• Typical weight of 6 grams (in 925 Sterling Silver)
• Sterling Silver and White Gold pieces feature a 0.075 micron Rhodium Plating
• This model available in 925 Sterling Silver or 9k Yellow, Rose or White Gold

Ordering Process:

Place your order online and we will dispatch your jewellery piece to you using a next-day delivery courier service with a 1 hour delivery window, with tracking information emailed to you. Your jewellery piece will be sent beautifully gift-wrapped. Along with your jewellery piece you will also receive the filling kit.

The filling kit contains:

• Small plastic funnel
• Metal pin to help push the ashes into the jewellery opening
  
• Depending on the model chosen, a special screwdriver to remove the screw
• Instruction leaflet

We Can Also Fill the Pendant For You:

We understand that some people may be uncomfortable with the thought of filling the jewellery piece themselves. We therefore offer a service to fill it for you by one of our trained jewellery team. If you have chosen this option then you will be sent an ashes collection kit instead.

The ashes collection kit contains:

• Small plastic spoon (we typically need one spoon of ashes for each jewellery piece)
• A labelled bag for the ashes
• Freepost return padded envelope