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Addressed to managers and owners of small to medium-sized businesses who have no previous experience with the international quality standard but would like to certify for it without having to spend large amounts of money or increasing staff. Explains the ISO 9000 series, then illustrates how various quality tools and techniques can be used to implement the requirements of the standards. Also provides guidelines for creating a quality manual. No bibliography. Annotation c. by Book News, Inc., Portland, Or., ISBN13:9780873893503 ISBN10:0873893506 Material Type:hardcover
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