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Free Universal Mesh Sling w/ Head Support Measurements

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Warranty  & Returns

WARRANTY POLICY

Dansons Medical offers a limited warranty on all patient lifts, slings, and accessories, ensuring they are free of defects in workmanship and product performance. This warranty applies only to the original purchaser/user and is non-transferable.

Warranty Claims Process

• Claims must be submitted through an authorized dealer or distributor with proof of sale and serial number provided.

• Prior authorization from Dansons Medical is required for warranty replacement.

• Dansons Medical reserves the right to replace parts or accessories instead of sending complete new patient lifts.

• Dealers and distributors will be billed for advance warranty replacement items, which will be credited 100% once the defective items are returned and proven defective.

• Returns without prior authorization will be refused.

• Returns received 30 days after return authorization will also be refused.

• The final decision on warranty claims will be based on inspection of returned items by Dansons Medical.

Warranty Claim Denials

Warranty claims will be denied if the following conditions are found:

• Misuse, modification, or failure to maintain the product as per the owner’s manual.

• Serial number removed or defaced.

• Normal wear and tear.

Warranty Coverage Periods

Dansons Medical warrants the following products and components for the time period specified:

• Lift frames and spreader bar: 3 years

• Actuator: 2 years

• Parts (casters, pendant): 2 years

• Control box, battery, and charger: 1 year

• Weigh Scale: 2 years

• Spryte stand aid (all components): 2 years

• Hydraulic pumps: 1 year

• Reusable slings: 6 months

Return Policy – DME Superstore

At DME Superstore, we are committed to providing high-quality medical equipment and ensuring customer satisfaction. Please review the following return guidelines carefully before placing your order as this item is non-returnable for one of the following reasons:

• Custom-Made Items:
  Products that are custom-built or made-to-order cannot be returned. Please verify all specifications prior to purchase.
• Order Cancellation:
  Once production has begun on a custom item, the order cannot be canceled.
• Hygiene & Safety Regulations:
  Due to FDA guidelines and health safety standards, certain items are non-returnable, even if unused.
• Installed Products:
  Any item that has been installed or used is not eligible for return.
• Open-Box Items:
  Products sold as “Open-Box” are final sale and non-returnable.

Damaged or Incorrect Items

Please inspect your order immediately upon delivery.

• If your item arrives damaged or incorrect, we recommend refusing the delivery.
• If the item was delivered without a signature and arrives damaged or incorrect, please contact DME Superstore Customer Support right away so we can assist you promptly.

If you have any questions before purchasing, our team is here to help ensure you select the right product for your needs.