Turnaround time is approximately 5-10 days. Rush production available — select that option with customizations.

Fully custom hat from our Custom Hat Bar by Phoenix Shop!

>> Looking to buy as a gift? Use this link! 

>> Looking to book an in-person appointment or need by a certain date/event? Send us an email at [email protected] 

Here’s how it works:

• Select hat customizations and add to cart
• Complete your purchase
• Hat will ship to you or we offer free local pickup or delivery. All sales final. Need it sooner? Choose expedited shipping at checkout. *Does not include time it takes to make the hat. 

Sizing Details:

• Small 54-56cm, Medium 55-58cm and Large 57-61cm
• Has elastic band inside that allows it to fit your head comfortably
• The Cabo Fine has a higher quality and more secure fit. 
• You can always add hat pads in the inside to allow for a tighter fit.
• Not sure about sizing? Email us at [email protected]

All sales final. Check measurements before ordering. Sarah will design your hat and send photos for approval before shipment if you request. No further discounts allowed on custom hat orders. 

Please Note: Handmade + One-of-a-Kind

Because every hat is created by hand, no two designs will be exactly alike.

• Branding details are hand-burned, not printed or stamped, so natural variations in tone, depth, and placement are expected.
• Hat materials and fabrics accept heat and design differently, meaning the final look may vary slightly from the product photos.
• Website images are meant to represent the overall style and aesthetic, not an exact replica.

These variations are what make each hat unique and truly one of a kind. By purchasing, you acknowledge and celebrate the individuality of handmade work.

IMPORTANT: Please review all personalization details carefully. Custom hats are made exactly according to the information provided at checkout. By placing your order, you acknowledge that you have verified all initials, names, dates, and customization details. Custom orders are final sale and are not eligible for refunds or exchanges due to customer-entered errors.