ATTENTION

Please be aware that this ebike model is only legal for use on private roads if unlocking the throttle & reach 350W.

AUTHORIZATION

• We are a UK local company and the authorised representative of ENGWE in UK.
• We have the repair center in UK and we take responsibility for all the products we sell.
• We will try our effort to help whenever you have problems even after the warranty.

QUICK DELIVERY

1-3 working days delivery for UK Mainland

Please note that UK Remote Areas & EU delivery are not available or need to pay the additional shipping fee if available.

INSTANT RESPONSE

• Livechat 9am-5pm and 24-hour email response
• Feel free to contact us and we will get back to you as soon as possible

EXCELLENT AFTER-SALE POLICY

Warranty&return

After-sale spare parts service is provided within one year of validity for non-human reasons, and spare parts need to be purchased for more than one year.

Refund policy
No return after 7 days of receiving.

To be eligible for a return:
The item must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it.
Subject to a 25% restocking fee. The customer pays to ship both ways.