The main focus of Rozran is always its customer’s 100% satisfaction. For this purpose, we have introduced our Return & Exchange policy. Users can return or exchange within seven days of delivery.

Note: Exchange or Refund is not applicable during Special Sales.

Exchange policy

Our team will be happy to facilitate you with the item exchange facility. 

1. Products are eligible to be exchanged only if they are unused. 
2. In the case of Items exchange, it should be in original Rozran home packing.
3. Delivery charges are not refundable in case of exchange.
4. For exchange, just add a copy of the Rozran packing slip or confirmation email of your order and claim for the new size or required product. (In case of exchanging any item, we can’t be sure that all items and sizes will be in stock for exchanges.)

Return Policy

1. User will be eligible to return his/her purchased item only if he/she received a damaged product.
2. Users will not pay delivery charges in such cases. We will be responsible for it. 
3. Attach a copy of the packing list or confirmation email from the order, and indicate the new size or new items required. (In such case, we cannot assure that all products and sizes will be available for exchange in stock.)
4. Users can ask for a refund also for this case.