Binding: Hardcover
Description: NEW YORK Times Bestseller From the Nobel Prize - winning author of Thinking Fast and Slow and the coauthor of Nudge a revolutionary exploration of why people make bad judgments and how to make better ones "a tour de force (New York Times). Imagine that two doctors in the same city give different diagnoses to identical patients or that two judges in the same courthouse give markedly different sentences to people who have committed the same crime. Suppose that different interviewers at the same firm make different decisions about indistinguishable job applicants or that when a company is handling customer complaints the resolution depends on who happens to answer the phone. Now imagine that the same doctor the same judge the same interviewer or the same customer service agent makes different decisions depending on whether it is morning or afternoon or Monday rather than Wednesday. These are examples of noise: variability in judgments that should be identical. In Noise Daniel Kahneman Olivier Sibony and Cass R. Sunstein show the detrimental effects of noise in many fields including medicine law economic forecasting forensic science bail child protection strategy performance reviews and personnel selection. Wherever there is judgment there is noise. Yet most of the time individuals and organizations alike are unaware of it. They neglect noise. With a few simple remedies people can reduce both noise and bias and so make far better decisions. Packed with original ideas and offering the same kinds of research - based insights that made Thinking Fast and Slow and Nudge groundbreaking New York Times bestsellers Noise explains how and why humans are so susceptible to noise in judgment and what we can do about it.
Title: Noise A Flaw In Human Judgment
Author(s): Sunstein Cass R.
Publisher: Little Brown And Company
Barcode: 9780316451406
Pages: 464 Pages
Language: English
Publication Date: 5/18/2021
Category: Management Decision Making